Check your parcel before you pay
We deliver to you personally in Lahore. You may open the parcel and inspect the product at the door, before you pay a single rupee.
Take your time. Look at the product, count the pieces, check that it is the item you ordered and that nothing is broken.
If anything is wrong — wrong product, damaged, missing parts — do not pay. Hand the parcel back to our delivery person. You owe us nothing, and there is no delivery charge.
What you may do at the door:
- Open the box and take the product out
- Check the colour, size and piece count
- Check for visible damage
What we ask you not to do at the door:
- Fully assemble the product or play with it
- Remove protective film, cut cable ties, or discard packaging until you have decided
This is not a formality. It is the whole point of ordering from us instead of paying in advance somewhere else.
Change of mind
Once you have inspected the product and paid, the sale is final. We do not accept returns because the toy was not what you imagined, because a child lost interest, or because you found it elsewhere for less.
You inspected the product in front of our delivery person before paying. That is your opportunity to decide, and we make it as generous as we can.
If the product develops a fault — 3-day replacement
Inspection at the door cannot catch everything. A magnet can detach on day two. A zip can tear. A sound module can stop working.
If the product stops working or a part fails within 3 days of delivery, we replace it.
How it works:
- Message us on WhatsApp within 3 days of the delivery date.
- Send photos, or a short video, showing the fault clearly.
- We confirm on WhatsApp, usually the same day.
- We collect the faulty item and bring the replacement ourselves. No cost to you.
What this covers:
- A part that breaks or detaches in normal use
- An electronic or sound function that stops working
- A manufacturing defect that was not visible at the door
What this does not cover:
- Damage from dropping, water, or rough handling
- Normal wear from use
- Missing pieces reported after the parcel was inspected and accepted
- Any request made after 3 days from delivery
This is a replacement, not a refund. We replace the faulty item with the same product. If we do not have stock of that product, we will tell you honestly and refund you in full.
What is not returnable at all
- Any product accepted and paid for, where nothing is faulty
- Products damaged by the customer after delivery
- Products where the fault is reported after 3 days
Who pays
| Situation | Who pays |
|---|---|
| You refuse the parcel at the door | Nobody. No charge to you. |
| Faulty within 3 days | We pay. We collect and re-deliver at our cost. |
| Change of mind after paying | Not accepted — no return. |
Questions
Message us on WhatsApp or email orders@thetoyplayground.com. We reply during business hours, usually within a few hours.
Toy Playground
Lahore, Pakistan
